Categories
Culture Design Self

Let’s get personal

Steven Pressfield’s post on culture hit me at the perfect time. In it, he talks of institutional culture (Apple, NASCAR, The Marines)… but more importantly, the power of personal culture.

But there’s such a thing as individual culture as well. A personal culture unique to one individual. Personal culture is what you and I have to have, and if we don’t have it, we have to acquire it. As artists and entrepreneurs we must design, construct, and perpetuate an interior culture that is as vivid, unique, and self-empowering as that of the corporations and institutions we work with and compete against.

Pressfield stresses the role of self in our work. Yes, most of us work for larger companies with their own cultures. But it’s the personal culture that can help us do our best creative work that aligns with our beliefs and desires.

Never was this more apparent than in our recent company planning session for 2014. We shared an institutional culture – meeting together with a shared feeling of the importance on planning and direction for the agency – but our personal cultures came to the forefront through recommendation and goals on what we wanted to do as individuals in the coming year.

Here’s how Pressfield describes culture:

A culture (in an institution or an individual) is comprised of a belief system, a style, a clearly-defined aspiration, a set of virtues that are cultivated and a set of vices that are forbidden or at least discouraged.

For me, my current culture includes the following:

  •     Practicing a level of design that is clear, smart, and fun
  •     A high level of respect for the beautiful
  •     Human relationships driven by humor, empathy, politeness, and generosity
  •     Valuing cleanliness, organization, and timeliness
  •     Expressing myself through written and audio outlets

Note the use of “current” – personal culture mature over time.

Because the new culture, if it’s true, will be a deeper, more authentic version of the older one.

2014 is sure to be a big year for the agency and I. Through the power of personal culture, I can bring my beliefs, style, and virtue to HB to both better myself and the agency.

Categories
Business Design Self

Opening kickoff

Working as a web designer is an amazing job – I’m fortunate to get paid to create art and digital experiences. But as I’m often reminded by Mike Monteiro’s book, “Design is a Job,” there is more to web design than bits and bytes.

A designer’s work starts way before a single pixel gets placed and ends way after the last one is locked in place. You may not take the lead in every, or even any part of the process; throughout your career you’ll work on small teams, big teams, and sometimes alone. But even when you don’t own a particular process, make sure to (respectfully) insert yourself. The more you know, the better your work will be. And don’t wait to be asked.

As Monteiro mentions, much of the work on a web site comes before any research, site maps, UI, or layouts have been created or developed. The groundwork begins in the kickoff meeting, when designers like myself gather intel, discuss and big ideas, and perhaps most importantly, ground rules.

Learning from mistakes

I’ve been a part of two recent web site projects that at some point have gone awry. And independent of the site’s appearance or success, part of my job entails keeping my clients happy. From these recent experiences, I’ve amended my list of important things to share in a kickoff meeting. It’s critical to discuss these items before moving forward – at some point, it could save the project, a client relationship, or even your job.

  1. Bugs. There will be bugs. Things will go wrong. Make sure the client understands that at some point, there will be a mistake that needs attention.
  2. The medium. Web design is fluid, not linear. Alterations must be made on-the-fly and may unexpectedly alter the timeline and project plan.
  3. Testing. Even the smallest tweaks require testing in order to confirm proper performance. If a client is reviewing a page during a certain period of time, they may see something that won’t make the final cut for site launch. Remind them this is bound to happen as testing is constant.
  4. Integration. At some point, all web sites will require an integration or partnership with another tool or plug-in. These integrations can cause unexpected issues and often require troubleshooting. Patience is critical.
  5. Focus. If the client needs time to develop new content or messaging, give them ample time to invest. Similarly, communicate that design and development is time-consuming and works best when the creative team can focus on a specific task.

Accounts or no accounts

At many agencies, direct communication from the designer may stop at the kickoff meeting (or perhaps never happen). But even when a designer doesn’t have direct access to a client, ground rules must be established. It is the responsibility of the designer to communicate to whomever speaks with the client.

Time invested with a client during the crucial kickoff meeting effects the rest of the project and relationship. If you’re a designer, do everything in your power to get a seat at the table. It will make your experience – and more importantly, your client’s experience – comfortable and successful.

Categories
Design Self Strategy

Focus is happiness – what I learned from Ikea

Ikea prides itself on “functional home furnishing products,” building a massive business and in-store experience in the United States since 1985. Some of its most successful products include storage systems that organize anything from office supplies to baby clothes into well-designed compartments, buckets, and racks.

But here’s the thing about well-conceived storage: you get the most ROI on your purchase when you need to organize and store many items. As useful as it may be, Ikea storage works at its highest capacity when its products are full or near-full.

Humans are different. We work best when there’s less storage, less clutter, and less stuff. Humans operate better when they focus.

Daddy issues

Since becoming a father less than a year ago, I’ve needed my share of Ikea storage to contain the explosion of toys that litter my living room. More significantly, I’ve certainly struggled with time management and focus.

Focus goes a long way in parenthood, too. Time spent with my daughter – when my responsibilities are solely to love and nurture her – results in her improved motor skills and increased smiles.

Similarly, when I spend time writing or designing at home, my best work is done when my wife is spending her quality time with our daughter. This allows me to concentrate on a single task for maximum output – even for a short period of time. No email, phone calls, or web surfing allowed. And, as delightful as it could be, no parenting interruptions.

Do what you love

Through my struggles with time management, I’ve learned that focus can be applied to big-picture thinking in addition to small, task-oriented activities. Rian van der Merwe, an expert in sociology and technology, explains the value of building a platform statement as a guiding proclamation. My first draft looks like this:

“I build digital experiences using art, design, and simplicity.”

If ever I’m off-track in my thinking or creating, I go back to my platform. It helps get rid of the clutter and doesn’t require any Swedish storage. The platform will change over the years, but the purpose won’t: to guide and focus my work beyond my current challenge, life situation, or job.

Rian sums it up best when he ditches old goals and moves on to new, focused ones:

“Just like we’ve moved on from the idea that the big office is a big deal, we have to let go of the idea that a big enough title is equal to a successful career. Much more important is that we figure out what it is that we want to spend our time and attention on — and then working at our craft to make that our platform.”

Encountering purpose

Now I’ve not only brought more focus into my life, but it’s slowly becoming a purpose – the reason for my life’s work. The platform helps push away the clutter and provide a clear path for success and happiness. From this, I learn to nurture not just my offspring, but my daily work. In Karen McGrane’s uniquely-titled post on A List Apart, she closes with a bit of advice in “Give a crap. Don’t give a f*ck:”

“Care deeply about your personal values and live them fully in this world. Don’t get caught up in worrying about other people’s checklists to tell you what good work means to you.”

In short, I concentrate on my values, goals, and work and what it means to me. I can see how this will result in better work, as well as increased success and happiness.

Just do it

So I’ve scheduled time, have a platform statement, and purpose for my work. How do I actually accomplish something? Now I arrive at commitment and concentration.

Christopher Penn, Vice President of Shift Communications, recently shared his thoughts in “How I get more stuff done:”

“Today, I manage almost exclusively by my calendar. I block off time for each task that needs doing, and during those times, I do those things and nothing else. Client work gets repeating windows as needed, and everything else gets time as needed. The secret is this: during those time periods, one and only one thing gets attention, nothing else.”

The big change here is in the workflow – Penn doesn’t allow his email to guide his day, but his calendar. During key time blocks, Penn’s attention and focus reside with one task which he is able to accomplish through commitment and concentration.

Chris Brogan, CEO & President of Human Business Works, shares a similar example to folks who need to get more done:

“Shutting out the craziness of other people’s lives for a while will empower my own choices. Knowing what matters to me and my day and also to those who I serve is a great first set of instructions to consider.”

The craziness that Brogan speaks of is that daily clutter – nonsensical and empty posts on social media, an unimportant clip on YouTube, or a pesky email clamoring for immediate help.

Get happy

Through understanding, planning, purpose, and commitment, we can all better focus and become more productive – and happier – human beings. By removing the junk from our lives, we don’t require all that Ikea storage – as beautiful as it is – to guide our purpose, values, and goals.

Clear your stuff, book some time, and crush your work. Your smile will thank you.

Categories
Design Measurement Technology

Ain’t nobody fresher than my click

“If you’re constantly tweaking and tailoring your website for natural search success, doesn’t it also stand to reason that this diminished focus on your website’s users creates an environment that isn’t enjoyable or interesting for real people?”

That’s a great quote. And although the author, Sujan Patel, goes on to argue that good SEO can also make for good user experience, he misses out when discussing the true importance of a web site: design. In fact, the word “design” isn’t used in his post at all.

Google domination

Google Search completed transformed the web site landscape several years ago in that it manipulated web sites to accomplish certain tasks in order to more likely appear at the top of a search string. These tasks include appropriate use of:

  • keywords, site descriptions, and meta data,
  • amount of content, and
  • uniqueness of content, amongst other factors.

Sites quickly learned that the way to appear high in organic search was to follow the Google Search commandments… or perhaps no one would find your site! Gasp!

With a heightened importance on search combined with analytics, data became an increasingly popular way in which to build – or dare I say, design – your site.

Balance

Over the past several years, the building and developing of web sites has been unbalanced – too high of a concentration on proper code and SEO and not enough on design and creativity.

It’s design, not SEO, that:

  • delivers stories and content in a visually-striking manner,
  • creates an engaging digital experience,
  • requires a deep, human interaction from the viewer, and
  • makes the world a more beautiful place.

Critical to user experience is design – in fact, it’s the most important part.

Trends are cyclical

Like anything else, trends tend to work in cycles. Towards the beginning of the commercial internet, amazing things were built with great design. Over the past few years, the data and measurement revolution changed that.

But I believe we are seeing a movement back towards the necessity of artistic design as the key factor in user experience and the building of web sites. Digital news consumption and the minimalist aesthetic result in sites embracing the beauty of white space and legibility. Mobile sites and apps require a simple, pleasing design in order to succeed. And the rise of the designer/developer is helping to put design at the forefront.

And that, as Panel says, is “enjoyable and interesting for real people.” In short, it’s a beautiful thing.

Categories
Content Marketing Culture Media Social Media Strategy

Tweeting a 5K

Five thousand tweets

Today marks my five thousandth tweet sent through Twitter, a social information network that I joined April 16, 2009. In those 1,315 days, I’ve come to value Twitter for far more than a tool for sharing my latest meal.

Direct connections

Twitter allows me to engage directly with some of my favorite authors, creative thinkers, marketers, and entertainers. I can respond to a poll, comment on an author’s latest blog post or book, or even engage in a direct 1-on-1 conversation as follow-up.

As an example, I’ve had the pleasure of reading two of author Gary Vaynerchuk‘s books. Through Twitter, he’s helped me stay motivated and keep on-top of current marketing trends. He even took the time to send a few direct messages my way.

Introduction to new folks

Via other’s retweets, I’ve connected with new folks from my several networks. I know more folks who attended Syracuse University, work in the creative world, or those I’ve met in person and now use as resources.

For instance, I had the pleasure of meeting several creatives at last year’s An Event Apart in Boston. I now get to receive feedback and commentary from these folks who help improve my designs and writing – and use them for design and development help.

Sharing what’s important

Welcoming folks into my circle of followers with similar interests creates great personal value on Twitter. I’ve been able to introduce friends and colleagues not only to my writing and designs, but also popular destinations like fashion blog and video series Put This On, technology and Apple blog Daring Fireball, design features on Fast Company Design, and interesting social apps like Over.

Through these publishers, I’ve expanded my knowledge in many fields while simultaneously sharing with followers what I find most interesting and valuable.

Redefining news

Breaking news now employs Twitter for distribution. When a global event occurs, news organizations can quickly share the story’s headline while awaiting further details. I’m able to keep up on the latest developments without waiting for a full story to be written, edited, and posted.

This is also true of personal news. Exciting announcements can spread quicker than phone calls could ever do. That instant satisfaction of sharing a big day with the world – and receiving words of congratulations – makes Twitter incredibly valuable.

And of my 5,000 tweets, a personal announcement is my favorite. On June 5th, I was able to share the birth of my daughter with the world.

Twitter may simply be a digital tool, but it has brought great value to my life in my first 5,000 tweets. To the next 5,000!